Duo the Date and Time on Your Device Is Incorrect. Please Update Your Device Settings and Try Again.

Context:

Mutual DUO bug and their resolutions are listed in this section. Please contact the CMC Help Desk-bound if y'all have an event not listed in this section or with any questions.

CMC Help Desk Contact Info:

Phone: (909) 607-0911
On campus extension: x70911
Campus location: Roberts South, Lower Level (RS012)
E-mail: help@cmc.edu

Procedure:

Business relationship Lockout

If you cannot login to your account because you do not have access to your mobile device:

1. Use a lab computer that you accept previously logged into in the terminal thirty days.
2. Contact the Help Desk for further help.

Unwanted Access Endeavor Awareness

DUO MFA prompts to select either Approve or Deny a connection when anyone successfully enters a username and countersign. The 2nd pace in MFA is simply triggered if the commencement step is completed. Therefore, if you receive a DUO login request that you did non initiate, do the post-obit:

1.   Change your password immediately using the CMC Self-Service Account Management site.
ii.   Deny the login.
3.   Notify the Help Desk.

Unable to login without Smartphone Wi-FI admission (no cell phone service or no Wi-Fi connection or in aeroplane manner).

You lot tin can even so admission your business relationship in this case. The DUO mobile app works even without a WiFi connexion or without
a cellular data. You will not be able to receive button notifications only instead employ the passcode option to sign in.

Select Enter a Passcode from the Choose an authentication method screen

CMC Duo

Open the DUO Mobile app from your smartphone. Tap on the down caret (5) symbol next to Claremont McKenna College.

Duo Mobile app interface with Duo-Protected Claremont Mckenna College category with down caret icon and arrow pointing to down caret icon

The passcode is valid for erstwhile use, you lot volition demand to tap on the circle next to the passcode to generate a new passcode to sign-in once more.

Duo Mobile app Interface with Duo-Protected Claremont McKenna College category with arrow pointed to refresh icon and red band-box over 6-digit passcode

Enter the six-digit passcode (without spaces) that appears on the DUO authentication site. Practise not share this passcode with anyone.

CMC Duo

Reactivate DUO Mobile

If yous go a new phone you lot volition demand to re-activate DUO Mobile for that phone. Yous may enroll your new device using DUO device management portal to re-activate DUO Mobile. Otherwise, contact the Help Desk for assist.

Stopped receiving push notifications

Verify network service betwixt your phone and our service. Turning off the Wi-Fi connectedness on the phone and using cellular information often resolves this consequence.
Confirm the engagement and time on the telephone is right. Utilize automated time sync instead of transmission time and engagement configuration.
Contact the Help Desk-bound for a new activation link. Information technology will also exist helpful to request for re-activation of DUO Mobile.

Lost or stolen smartphone

Contact the Assistance Desk immediately to report the effect.
If you are able to login to DUO, you can use My Settings & Devices to delete your lost or stolen smartphone. And then add a new device to DUO.

Hardware token stopped working

The token can go out-of-sync if the button is pressed as well many times and the generated passcodes are not used for login. This happens when the token is stored in bags or pockets.
Contact the Help Desk for assistance.

Outdated Os version and release

Refer to the official support articles on the Duo Knowledge Base of operations to confirm if your device is supported by Duo Mobile.
iOS
Android
Contact the Help Desk-bound if yous are not sure or demand description.

DUO prompt not displaying correctly

This might happen on Internet Explorer. Try using Firefox or Google Chrome equally an alternating browser.
Contact the Aid Desk to verify Internet Explorer compatibility view settings.

DUO App does non automatically open

Verify that the Duo Mobile app is installed.
Locate the app through your Home Screen and open it from there.

Supported Platforms and Devices

Browsers: Firefox, Safari, Chrome
iOS, Android, landline, tablet, tokens

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Source: https://www.cmc.edu/information-technology/duo-common-issues-and-troubleshooting